Terms of Sale


Flaming Dorset is a Brand of the 918 Coffee Co Ltd.

By purchasing goods from 918 Coffee Co Limited you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for all purchases by you and the sale by us, of our products, including online sales from our website.



In these terms of sale, “we” means “ 918 Coffee Co Limited" (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly). The “Contract” means the contract for the sale and purchase of the “Goods”. “Goods” means a product or item offered for sale by us to you, that can be ordered via email, telephone and our website. The Goods are also available for sale outside the United Kingdom.



Orders are normally processed within 1-2 business days. We aim to despatch orders received before 13:00hrs, the same day, however we cannot guarantee this service during busy periods or for large/pallet orders. Orders are processed for delivery on business days only (unless otherwise organised). The advertising of products on our Trade Price List, Mailshot and Website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us until we accept your order in accordance with the procedure detailed below. We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. The only language in which we provide these terms of sale is English. Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing your invoice or checkout details before confirming your order. You may correct those input errors before placing your order by contacting us or modifying the checkout details.



The quantity, price and description of the Goods will be those set out in your order (if accepted by us). Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.



Postage and Packaging is charged on all orders unless otherwise stated.



Non Credit Accounts require payment upon receipt of invoice. This can be via a direct bank transfer to Natwest Bank - Account: 49132555, Sort Code: 54-41-30. Credit / Debit Cards – Please call 01747 228 260 - Credit Cards incur a 3% Processing Fee. PayPal – payments@918coffee.com. Goods will not be released until payment in full is received. Credit Accounts have terms of strictly 30 days from the date of invoice. For overdue invoices, a late payment fee of £35.00 + VAT together with an interest fee of 10% of the order value, will be charged per month thereafter. Should payment be received before the charge month end, these fee’s will still be charged with the 10% interest fee at a pro-rata rate. Should your credit account suffer 2 late payments, the credit terms offered will be removed and your account will be changed to a non credit account and proforma invoicing. For goods ordered with a credit account that exceed its 30 day terms on any invoice, we reserve the right to withhold future deliveries until all overdue payments in full are received. Should no payment or agreement be made by 60 days following the date of the invoice, 918 Coffee Co Limited will transfer the account and debt to a Debt Collection Agency who will collect the debt together with their fees. Once this transfer has taken place 918 Coffee Co Limited are unable to cancel it. All subsequent orders will be on a Proforma basis and at our sole discretion. We accept no liability if a delivery is delayed because you did not supply payment details or if those supplied were incorrect. If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we will cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have. We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from our website, unless this is solely due to our negligence.



We deliver to all Mainland UK. For non-Mainland UK eg the Scottish Highlands, Ireland and the Channel Isles and Worldwide deliveries please contact us for a quotation. We will deliver the Goods to the address you specify for delivery at the time of placing your order. It is important that this address is accurate. It is a condition that all orders despatched will require a signature on delivery. We will never leave items unless they have been signed for. We cannot accept any liability for any loss or damage to the Goods once they have been delivered and signed for. We will aim to deliver the Goods ordered by 13:00 on a Next Day courier service, Monday to Friday, but delivery times are not guaranteed especially during busy periods. This service is offered by our couriers and we cannot be liable should they not deliver next day and we have despatched on time as required. Should we knowingly be unable to deliver next day we will inform you. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. Saturday deliveries can be arranged at an extra charge, if required please contact us to arrange this. All goods must be checked on collection or delivery and not signed for until you are satisfied and fully accept delivery. If there is any sign of damage, please sign as "damaged" and report to us within 48 hours - claims for damaged items will not be otherwise accepted. Terms such as Unchecked or Not Checked are taken as clear acceptance of goods. You must inform us of any discrepancies whatsoever within 48 hours of collection / delivery. Reasonable assistance must be provided to the delivery driver to help unload, missed deliveries will incur re-delivery costs. All liability of goods lies with the buyer once the item has been delivered. We do not cover for consequential loss, labour or courier / transportation costs.



Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full.



By law, customers within the European Union have the right to a ‘cooling off period’ within seven working days of their purchase being delivered. If you wish to cancel your order, items may be returned within 7 days and you must contact us by phone on 01747 228260. If you decide to return an item to 918 Coffee Co during this period, provided it is unopened and in its original packaging, you will be entitled to a refund of the cost of the item but not the delivery charge once the item is received by us, less any charges that may apply. We do not refund courier costs either way. It is your duty to ensure the item(s) reach us in their original condition and we will not be liability for loss or damage of returned items so please ensure you take out the correct insurance cover. You must arrange for the return. Any non-faulty items will incur up to 25% handling charge. Some items that are non-returnable will be advertised as such. If you are returning the items because they are damaged, faulty or in any way defective then 918 Coffee Co will refund the delivery return fee on receipt of the goods or arrange our own collection service.

Shipping & Returns


Applicable to Non Subscription Products

UK STANDARD DELIVERY (for items up to 750g)

3-5 working days

All orders are sent out within 48 hours of being roasted. 

Deliveries made Monday to Friday. 

Please note: If your order is placed after 12pm on a Friday, your order will not be ready to collect 

until the following Wednesday.  

Standard delivery for in stock items within 3-5 working days. 

£3.75 per delivery address.


UK STANDARD DELIVERY (for items over 750g)

3-5 working days

All orders are sent out within 48 hours of being roasted. 

Deliveries made Monday to Friday.

Please note: If your order is placed after 12pm on a Friday, your order will not be ready to collect 

until the following Wednesday.  

Standard delivery for in stock items within 3-5 working days.

£6.95 per delivery address. 



Customer Collection Point, The Coffee Hub, Semley, SP7 9AN

Please allow at least 48 hours once an order has been made before travelling to collect.

Please note: If your order is placed after 12pm on a Friday, your order will not be ready to collect 

until the following Wednesday.  

Collection is available Monday to Friday 10am to 3pm.

Privacy Policy


Our Customer Privacy Policy ensures that we will not pass on your details to any third party for marketing purposes. For the purposes of facilitating the efficient running of our business, you authorise us: 

- to collect all information we may require from any third parties and authorise those third 

  parties to release that information to us; 

- to hold all information given by you or any third parties to us; 

- to use that information, including giving information to any other person to facilitate collection 

  of debts from you. 


The information will be collected, held and used on the condition that: 

- it will be held securely on 918 Coffee Co Limited's systems; 

- it will be accessible to any of 918 Coffee Co Limited's employees who 

  need access to it for the efficient running of 918 Coffee Co Limited's  

  business; the customer may request access to and correction of it at any time.